Thank you for choosing our car cleaning services at Wipe366. We strive to provide the best possible service to our customers.
This refund policy outlines the terms and conditions for requesting a refund for our car cleaning services.

1. Eligibility for Refunds

1.1. We offer refunds incase the cleaner doesnt reach customer location consecutively for 5 days from the date customer want his/her service to be started.

1.2. To be eligible for a refund, customer must contact our team at support@wipe366.com.

1.3 Customer needs to share us the payment information for the subscription he/she opted for.

2. Refund Process

2.1. In refund request, please provide the following information:
– Date and time of the service started.
– Details of the issue or reason for the refund request.
– Supporting information of payment details.

2.2. Our customer support team will review your request and respond within 72 hours to provide further instructions.

3. Refund Criteria

3.1. We will assess refund requests based on the following criteria:
– Why Cleaner not visited the location of customer.
– Failure to meet specific service requirements as agreed upon.

3.2. Refunds will not be granted for the following reasons:
– Dissatisfaction with the outcome of the service due to personal preference.
– Normal wear and tear of the vehicle after the cleaning service.
– Inaccurate or incomplete information provided by the customer regarding the service requirements.

4. Refund Options

4.1. If your refund request is approved, we will initiate the refund process within 7 business days.

4.2. Refunds will be issued through the original payment method used for the service unless otherwise specified.

4.3. Depending on your payment provider, it may take additional time for the refund to appear in your account.

5. Modifications and Cancellations

5.1. We reserve the right to modify or cancel this refund policy at any time. Any changes will be effective immediately upon posting on our website.

5.2. In the event of policy modifications, the terms in effect at the time of your service will apply to your refund request.

6. Contact Us

If you have any questions or need further assistance regarding our refund policy, please contact our customer support team at support@wipe366.com or call us at 9625775399.